1) Missed classes
For any pre-registered session, you are free to make up any missed classes in a similar class during the session dates, so long as the change is made outside of the cancellation window (see cancelling a class for more details).
Our packages have expiration dates which are listed at the purchase point, and all classes must be used in that window. We do not transfer missed classes to the next session. If you cannot use the session at all, you are free to transfer it to a person of your choice.
One missed mat class allows for one make up in a mat class, or you can pay $10 to move it into a small group equipment class. One missed small group equipment class can be transferred to another small group equipment class or 2 mat classes.
2) Canceling a Class
In an effort to help us plan for our classes and to help you with committed attendance, a firm 36 hours is required for cancellation of a private class, 24 hours for an equipment class, or 8 hours notice is required for cancellation of a mat class. These times allow us to maintain a high level of instruction in our spacious studio.
We run small classes with excellent instruction and personalized care. Proper notice for cancellations allows us to continue doing so.
If you do not give the required notice, you will be charged in full for the class.
3) Holding a Private Class time slot
If you need to cancel a private appointment but want to hold a regular time slot with an instructor:
– First cancellation (with 36 hours notice) per month – no charge
– Second and further cancellations per month: 1/2 price payment for the class.
If you go away for an extended period of time, you may relinquish your spot and choose another when you come back. We will always do our best to move you to your preferred time slot.
4) Electronic Devices
To ensure everyone gets their best workout, the studio is an electronics- free zone. Please turn off your cell phones and take out your earplugs. We hope you can get away from it all – even for an hour.
All packages and purchases are transferable but not refundable.
Please note that the seasonal class packages are valid for term dates only and regular class cards are valid for 3 months from the date of purchase. Please plan your visits accordingly.